Gaining Buy-In

Have you ever noticed that when people don’t like a decision, they start obsessing about process? They complain about the timing of an announcement (not on a Friday but on a Monday) or how it was made (it shouldn’t have been via email but on paper, not via paper but in person, not in a large group but one on one) or how they weren’t adequately consulted or that they didn’t know a decision was about to be made.
Continue reading “Gaining Buy-In”

Good Conflict, Bad Conflict

It may surprise my coworkers (though not my wife) that I don’t like conflict. I like to make nice. Tension among people is very uncomfortable for me.

The hard lesson I have learned over the years is that dealing with conflict is like that old commercial about changing the oil in your car–pay now or pay later. It is much less painful regarding conflict and oil changes to pay now. If you let conflict simmer or fester (to mix metaphors), it can only get worse.
Continue reading “Good Conflict, Bad Conflict”