He was livid.
I hadn’t been on the phone for thirty seconds before the president of the firm we had been working with was giving me a generous piece of his mind. I had been unresponsive and unprofessional, he said . . . and more. Much more.
I was trying to get a word in, but he didn’t let up. He kept going at me for at least another five minutes without adding any new information. This actually worked to my advantage. It gave me time to think.
Continue reading “Forced Empathy”